Legal, safety
& privacy.

Terms & Conditions

References to “FitloHub”, “we”, “us” or “our” in these terms refer to the FitloHub product and, where the context requires, its operating entity.

By accessing or using FitloHub, you agree to these terms and any activity-specific rules shown before you join, register, organise, stream, book or pay. If you do not agree, do not use the affected service.

FitloHub is a technology platform that may connect participants, communities, organisers, venues, teams, coaches, experts, viewers and service providers. Unless FitloHub expressly identifies itself as the provider or organiser, it does not organise the activity and is not the venue operator, coach, referee, medical provider, transport provider or insurer.

You must provide accurate information, protect your account, use the platform lawfully and avoid misleading others. Access may be limited or removed where necessary for safety, suspected fraud, policy breaches, legal compliance or platform protection.

Sport, health and assumption of risk

Sport, exercise, travel to activities and use of facilities can involve falls, collisions, weather exposure, equipment failure, illness, injury, disability, property loss and other risks. Participation is voluntary. You are responsible for deciding whether an activity is appropriate for you and for following venue, organiser and sport rules.

• Use suitable equipment and protective gear; inspect them before use.
• Warm up, hydrate, respect your limits and stop if you feel pain, dizziness, breathlessness or other concerning symptoms.
• Seek qualified medical advice before participation if you have a health condition, are returning after injury or are unsure about fitness.
• Never rely on FitloHub for medical diagnosis, treatment or emergency response.

Emergency: Contact local emergency services and the venue or organiser immediately. Do not use an app report, chat or email as an emergency channel.

Organiser responsibilities

People or organisations creating an activity remain responsible for its real-world operation. This includes truthful listings, participant eligibility, permissions and permits, venue access, suitable equipment, qualified officials where required, safeguarding, supervision, emergency planning, insurance where appropriate and compliance with applicable laws and governing-body rules.

Organisers must clearly disclose material conditions—including fees, inclusions, skill or age restrictions, cancellation terms, refund rules, recording or streaming, and changes to time or venue—before participation wherever practical. They must not imply that FitloHub guarantees or endorses an activity unless expressly authorised in writing.

Privacy and personal data

FitloHub may process information needed to provide and protect the service, such as account and contact details, community membership, sports preferences, participation records, activity data, device and security information, support communications and payment-related metadata. Precise location, health-related data or media should be collected only when needed for a feature and with appropriate notice and choice.

How information may be used

• Provide accounts, communities, activities, scoring, rankings, bookings, communications and support.
• Keep the service safe, prevent abuse or fraud, resolve disputes and meet legal obligations.
• Improve relevant recommendations and aggregate community insights without selling personally identifiable health information.
• Work with vetted service providers for hosting, analytics, communications, payments or support, subject to appropriate safeguards.

Information should be retained only for as long as reasonably necessary for the stated purpose, legal compliance, security or dispute resolution. Users may request access, correction or deletion where provided by applicable law. Some records may need to be retained for lawful purposes.

Website enquiries

When you send an enquiry through the contact form on this website, we store the details you provide so we can reply, and we use an anti-abuse check to keep the form from being flooded. Alongside your enquiry we briefly keep a one-way hash of your network address purely to rate limit submissions; that hash is deleted after seven days. Enquiries themselves are deleted after twenty-four months unless you have become a customer, in which case the records are held under the terms above. We do not use enquiry details for advertising, and we do not sell them.

Children and minors

A parent or lawful guardian must provide any consent required by applicable law and supervise a minor’s use and participation. Organisers are responsible for appropriate safeguarding, adult supervision and permissions for activities involving minors.

• Do not publish or share a child’s precise real-time location.
• Do not record, photograph or stream minors without required guardian and organiser consent.
• Do not use public chat, direct messages or rankings in ways that expose, pressure or endanger a child.
• Report suspected grooming, exploitation, unsafe conduct or privacy violations immediately.

Payments, cancellations and refunds

The price, taxes, included services, payment recipient and applicable cancellation or refund terms should be shown before payment. Where an organiser, venue, expert or another provider is the seller, that provider’s disclosed policy governs the transaction, subject to applicable consumer law. Where FitloHub is expressly identified as the seller or merchant of record, the FitloHub terms shown at checkout apply.

Refund eligibility may depend on who cancelled, timing, attendance, service delivery and the terms accepted at purchase. Nothing in these terms limits rights that cannot lawfully be waived. Payment processors may handle payment credentials under their own notices and security controls.

Live streaming, photos and user content

If you upload, post, record or stream content, you must have the necessary rights and permissions. You grant FitloHub a limited licence to host, process, display and distribute that content only as needed to operate, promote and improve the selected platform feature, subject to applicable settings and law.

Do not post unlawful, abusive, deceptive, discriminatory, sexually explicit, privacy-invasive or rights-infringing material. Never expose sensitive personal information or a child’s live location. FitloHub may restrict, remove or preserve content, suspend access and cooperate with lawful requests where necessary. Live coverage can be delayed, interrupted or removed and is not guaranteed to be complete or error-free.

Community standards

Treat other people with respect on the platform and at activities. Harassment, threats, hate, cheating, impersonation, stalking, unsafe play, spam, match manipulation, illegal betting, sexual misconduct, retaliation and abuse of reporting tools are prohibited.

Use report and block controls where available, retain relevant evidence and contact the organiser or appropriate authority when real-world safety is involved. A platform action does not replace reporting to emergency services, police, safeguarding authorities or a sport governing body.

Experts, verification, scores and activity metrics

A “verified” label describes only the checks specifically stated by FitloHub at that time. It is not a guarantee of identity beyond those checks, quality, safety, suitability, availability, results or regulatory standing. Users and organisers should independently assess experts, venues and providers before engaging them.

Scores, rankings, AI suggestions, maps, calories, distance, pace, performance indicators and wearable or phone data are informational and may be incomplete or inaccurate. They are not medical advice, a diagnosis or a promise of performance. Do not manipulate activity data or pursue unsafe behaviour to gain points or rank.

Availability, warranties and liability

FitloHub is provided on an “as available” basis. Features, integrations, schedules, content and third-party services may change, fail or be unavailable. To the maximum extent permitted by applicable law, FitloHub disclaims implied warranties and is not responsible for the independent acts or omissions of participants, organisers, venues, experts, payment providers or other third parties.

To the maximum extent permitted by applicable law, FitloHub will not be liable for indirect, incidental, special, punitive or consequential loss, loss of opportunity, data or profits, or injury or damage caused by independent real-world activities or third parties. Nothing here excludes or limits liability, remedies or consumer rights that applicable law does not permit to be excluded or limited.

You are responsible for losses and claims arising from your unlawful use, content, organising activity or breach of these terms, to the extent permitted by law. These terms are governed by applicable Indian law for India-based services; any mandatory local consumer forum or jurisdiction rights remain unaffected.

Grievance, safety reports and contact

Send account, privacy, payment, content, safety or grievance concerns with enough information to identify the issue. FitloHub may ask for verification before acting on account or personal-data requests and will handle concerns in accordance with applicable law.